ESSENTIAL INFORMATION WE COLLECT
In order to operate our website and digital learning portal, it is essential that we collect some information about your device, such as IP-address and information related to which courses and exams you have visited when using the learning portal. This might include a time-stamp, the last page or product you viewed, or an indivation that you signed in. We do this in order to:
- Remember who you are after you have signed in, so that you don't have to authenticate for every click.
- Monitor if our website is running with the high performance we are dedivated to provide.
- Let you view courses, exams, questions within exams, and other pages on our website, without having to start back on the front page after every click.
- Remember if you placed anything in your shopping cart before checkout.
- Control that your information is being processed securely.
ORDER INFORMATION YOU EXPRESSLY PROVIDE
If you order something from our online store, we will be needing some extra information from you. In order to process you order and deliver your chosen products and/or services, we will require your personal information such as your first and last name, email address, postal address and billing address. In order to deliver digital products we only require your email address, as well as your name and billing address if you have requested to receive an invoice by mail. We will also use your contact information and order information to communicate with you regarding your order. We will ask you to submit this information on our "Checkout" page before letting you complete with payment.
You need to register for a user account in order to access and use our online learning portal. Here, you will be asked to provide information such as your first and last name, email address, and a Nomkus Student ID provided by your organisation. Your full name will be printed on your course certificates, and you email will be used to send you your certificates. We might also use your email address to contact you regarding your user account in the event that your account has been deactivated, blocked or re-activated.
Your Nomkus Student ID will be connected to the company or organization paying for your membership. Your user account with Nomkus eLearning Portal will be connected to this Nomkus Student ID. We do this in order to:
- Monitor how many participants have registered from the same organization. Memberships with Nomkus eLearning Portal are purchased with a set number of participants, whom all register with the same Nomkus Student ID. By monitoring how many participants who have registered with the same Nomkus Student ID, we can make sure that all active accounts have been paid for.
- Give the organization who has paid for your membership feedback on how many participants have registered from their organization. This information will be provided with number statistics, i.e. "12 out of 15 participant accounts have been activated". We do this in order to provide the organization on whether they might be paying for more memberships than they need, or if they are in need of more. However, this feedback only uses number statistics, and will never reveal individual names of participants.
When your membership has expired, your user account will be deactivated and deleted within 30 days of deactivation. You can also request that we delete your account immediately by contacting us through the contact information at the bottom of this page.
If you have started to buy a product or service, bu not completed the order with payment, you might have provided partial information such as your email address. In such cases we might sent you an email to remind you about your interest in the product or service. If you do not wish to receive these emails, we provide you with a simple option to opt-out. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have actively submitted a request through one or more of the contact forms on our website, you will be asked to provide an email address. When we receive your request, our Online Order Manager will forward your request to a relevant Nomkus eployee who can best reply to you. This employee might use your email to contact you regarding your request. Corresponding emails between you and Nomkus employees will be kept in the employee's Nomkus email inbox. You can easily request to have these deleted by contacting us through email@example.com.
After you have purchased and/or registered to use one or more of our services, we will send you an email asking you to review the service. We do this in order to improve our services to future customers and users. If you have a complaint regarding one of our services, this is something we can work to improve or repair. It might be that we use non-identifying information from these evaluations, such as point scores, in order to measure statistics of customer satisfaction of individual services.
We also use some specific information related to your visit, such as the timestamp of your visit, the page or the product you viewed, where you are coming from (if you came to our website because you clicked on an advertisement or you just opened our direct link). This is very similar to the “essential information,” but we use it to provide you with a personalized experience. The information on your visit provides us with insights on your interests and allows us to send you relevant communications. We capture this information through cookies, called a “beacon,” that we allow you to block.
HOW DO WE PROCESS YOUR INFORMATION?
We often pass only relevant customer information to external suppliers to fulfil orders from our store, to accept and process payments, and to deliver products to your address. These are highly specialized, external providers to provide the most competitive services. Partnering with highly specialized external companies allows us to focus on what we do best: delivering relevant and exciting courses, training, information and other services within the field of integration, - both live and digitally.
HOW CAN YOU CONTROL YOUR PERSONAL DATA?
If you are one of our customers who is in the EU or EEA, and we are specifically selling our products to the Member State where you are located(i.e. Norway), you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us: firstname.lastname@example.org.
HOW LONG DO WE KEEP YOUR DATA?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
DO WE HAVE ANY LEGAL OBLIGATIONS WHEN HANDLING YOUR DATA?
Many. We might need to share your personal information to comply with applicable legal obligations such as fraud detection and tax reasons.
WHO CAN YOU REACH OUT TO FOR PRIVACY MATTERS?
You can contact our Data Protection Officer at the contact details at the bottom of the page, by emailing email@example.com.
You can reach our Head of Data Protection by email: firstname.lastname@example.org